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Quiet Earth

MP3 Downloads FAQ

Here are some FAQs to help you out with your downloads.
Need help? Please CONTACT US for quick assistance. Plus if needed here are the full instructions on how to get your downloads

How/When do I get my MP3 downloads that I have ordered? Within 10 mins of paying for your order, you receive an email with your link to your downloads.

I would like to order the MP3 downloads but am not very internet savvy – is it easy to do? Have no concern - it is generally an easy thing to do. You receive an email with links to your downloads and then just follow the instructions.

I have a mobile device (iPad etc). Can I order and download the files? You can however Quiet Earth downloads are zipped files. Most mobile/tablet devices do not allow zip files to be downloaded directly to them. You will need a desktop computer to download and extract the files. You can then manually sync these files with your device to ensure that you save them.

I don't have a computer, can you help? Yes please contact us - we have another solution so you an get your files

What format do my download files come in? We use MP3s stored in a zip folder. Full instructions on how to extract your MP3 files.

What is a zip folder? A zip folder contains one or more compressed files - in this case your audio files.

Can I download the files more than once? You have the option to download the files 5 times.

For how long are my downloads available? The downloads are available for 10 days before they expire giving you plenty of time.

I have lost my files that I downloaded some time ago - what do I do? Contact us and we will resend them to you.

I have not received an email with my link. Once you order it can take up to 10 mins to propagate an email with the link. If after that time you still have not received an email please contact us.

I click on the link to get my download and nothing happens - I get a note that says "... links have expired" There is an expiry date on the downloads (see above). In these cases you will need to contact us so we can reactivate your order.

I can't find the file I downloaded on my computer. Ok - some computers are set up differently but mostly the zip file (it's icon looks like a folder) would be downloaded into the "Downloads" folder on both PC and MAC. If you have trouble finding it you can do a search for the file by typing in part or all of the title in the find or search box.

I have located my Zip file (folder) on my computer. I click on it and nothing happens. It is possible that you do not have a Zip program to unzip the folder (especially if you run Windows XP or earlier) In this case please contact us.

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